Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop
Sales 4 Tails Shop

Delivery and Returns


We offer a range of delivery services to UK Mainland customers.  Add products to your shopping basket for a bespoke quotation.

Local Customers

You can order and collect from our Hitchin address for free. Please note that you should always call us before travelling to double-check that we have the item ready for you to collect.

Free Local Delivery

We also offer a free local delivery service, usually provided by Debbie & Snoop (her loyal canine companion).  We are currently able to offer this throughout the

SG1-SG9, SG15-SG19 and MK45

postcode areas.

UK Mainland Delivery

We offer the following rates for UK mainland delivery:

Free delivery on orders over £ 35.00. for the UK mainland. Orders on or under £ 35.00 will incur a flat rate of – £ 4.99.

We do not offer delivery to the Scottish Highlands and Islands.


When will I receive my order?

Packing & Dispatch Time:

We aim to dispatch most orders within 2 working days, with most items being dispatched within 1 working day. Please note that if your item has a product code starting TTP  it may take up to 3 working days for your order to be dispatched.

Delivery Time:

For UK orders delivery usually takes 1-3 working days from date of dispatch, depending on the delivery option that you select.

Please Note: Next-Day delivery from the point of dispatch (most carriers only count working days for next-day delivery).  If you need your item very urgently we always suggest you call to check we can meet your expectations first. This faster delivery service will not always improve speed of dispatch, please contact us if your order is very time critical.

We use a range of courier service providers for large or expensive items and Royal Mail services for smaller packets (usually items under 2kg and worth less than £25). We frequently change our courier provider to ensure we get the best prices and can pass these savings onto our customers. If knowing the exact provider is important we suggest you contact us before placing your order.

In some cases some products are dispatched directly from our supplier, you will not be charged any extra for this service.

It is good practice to check your parcel for any damage before signing for it from a courier.

UK Highlands & Islands of Scotland Postcodes

IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

Northern Ireland, Isle of Man and Isles of Scilly Postcodes

BT, IM, TR21-25

Channel Islands classed as an International Destination….Add the items to your basket and contact for pricing and delivery speeds.




Returns Information

We hope you will be happy with your purchase from us and we welcome feedback, positive or negative, from our customers on our products and services.

Preventing Returns

Getting a product right first time means we can keep our costs down and offer you the best prices, it also saves you any hassle and effort in returning a product and waiting for a replacement. This is why we strongly encourage you to ask us questions about any product if you are unsure if it is suitable before you buy. We can advise you on specific issues, such as the best way to measure your pet, or the uses and limitations of a product before you buy.

Returning an Item

  • In order to process any return we must first receive this request via e-mail. Please specify your order number and the reason for the return and await confirmation from us before sending it back.
  • If you are returning because you have changed your mind you may return your order up to 7 days from the date of delivery as long as the goods are in a re-saleable as-new condition and preferably with all of their original packaging remaining intact.
  • In the interests of hygiene we request that dog or pet hair be removed from fabric items such as beds, clothing, collars or harnesses before returning.
  • Bags of pet food or treats may only be returned if completely unopened.
  • Personalised items such as dog tags are non-refundable unless they are damaged or in the rare case that a mistake was made on the engraving by our staff.
  • Please remember that customers have the statutory duty to take reasonable care of goods whilst in their possession and in return transit to us.
  • The customer is responsible for any return costs, unless the item in question is faulty or mis-described.
  • Under circumstances where the goods are faulty or mis-described we will meet all reasonable delivery costs for product returns.
  • Once a return has been accepted in accordance with the above conditions a refund will be processed within 30 days, usually sooner.
  • ThIs returns policy does not affect your statutory rights.
  • Our returns policy meets the requirements of the distance selling regulations.


Purchasing the Right Product and Using it Correctly

We do not want any of our customers to feel let down by our products or services. We aim to provide good quality product information and to answer any questions as fully as possible before you buy your product. Most of our customers get their purchase right first time, which is the best possible situation for the customer and their pets.

However very occasionally we receive return requests from customers where they wish to return a used product because it is damaged due to misuse. Here are a few examples where we will not be able offer a refund which we would like to clarify.

Dog Toys Being Chewed.

There are many different dog toys all with different purposes. If you have a puppy or a dog which is prone to chewing then we advise that you purchase strong toys such as the rubber Kong toys which are designed for this purpose. We will not accept a soft toy or interactive dog game return because your dog chewed it, because this is to be expected. However, we will of course accept a return if the toy came apart because stitching was faulty or parts were broken. We would also accept a return of a toy that is designed for chewing, such as a rubber Kong, if it was the correct size and rubber strength for your dog but yet your dog did somehow destroy it.

Dog Beds Being Chewed.

Occasionally dogs, especially puppies, may chew their beds. This is a behavioural habit which can be modified by providing plenty of chew toys and using chew stopping spray. This is not a valid reason for returning a dog bed so please do not ask. If the bed is faulty for another reason, such as the seams coming apart, then of course you can return it.

We hope you will be happy with your purchase from us and we welcome feedback, positive or negative, from our customers on our products and services.


Sales 4 Tails


Bedford Road
United Kingdom


Telephone: 07811 306 555

Office Hours:
Monday to Sunday
9:00 am to 5:00 pm


Go to our Online Shop

PayPal Acceptance Mark


Free Local Delivery to Post Codes SG1-SG9, SG15-SG19, and MK45Free Local Delivery to Post Codes SG1-SG9, SG15-SG19, and MK45


VAT Included in the priceAll our prices are VAT inclusive.


Free Mainland Deliver for orders over 35.00

* We only deliver to the UK Mainland.
For the UK Mainland, all purchases less than £35.00, shipping is £4.99.
When the purchase price exceeds £35, all shipping to the UK Mainland is FREE.

We do not deliver to: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands (includes Aberdeenshire), Scottish Islands, and Northern Ireland, or any PO Boxes. Please see our DELIVERY Page for full details.